Supply Chain for Retail
Omnichannel inventory management with real-time stock visibility, store replenishment, and e-commerce fulfillment.
Retail supply chains demand speed and accuracy—customers expect products in stock, orders fulfilled same-day, and seamless shopping across channels. Our Retail Industry Pack provides the features modern retailers need: omnichannel inventory visibility, automated store replenishment, ship-from-store capabilities, real-time stock updates, and POS integration—optimized for multi-store retailers, e-commerce brands, and omnichannel operations.
Retail-Specific Challenges We Solve
The Challenge:
Customers check online, buy in store. Store associates can't see inventory at other locations. Can't redirect customers to stores with stock.
Our Solution:
- Real-Time Multi-Store Visibility - See inventory across all stores from single dashboard
- Store Locator Integration - Show customers which stores have products in stock
- Store-to-Store Transfers - Transfer inventory between stores to fulfill demand
- Available-to-Promise - Check real-time availability before promising delivery
- Reserve from Store - Hold inventory at specific store for customer pickup
- Store Associate Mobile Access - Associates check inventory on mobile devices
The Challenge:
Online orders, in-store pickup, ship-from-store, endless aisle—each channel requires different fulfillment. Manual processes can't keep up.
Our Solution:
- Buy Online, Pick Up In Store (BOPIS) - Reserve online, pick up same day
- Ship From Store - Fulfill online orders from store inventory
- Endless Aisle - Order out-of-stock items for customer delivery
- Buy Online, Return In Store (BORIS) - Accept online returns at any store
- Unified Order Management - Single view of all orders across channels
- Fulfillment Routing - Automatically route orders to optimal fulfillment location
The Challenge:
Store managers manually order inventory, leading to stockouts and overstock. No visibility into what's selling fast vs. slow.
Our Solution:
- Planogram-Based Replenishment - Use stocklists to define standard assortment per store
- Automatic Reorder Suggestions - Generate replenishment orders based on min/max levels
- Demand-Driven Allocation - Allocate DC inventory to stores based on sales velocity
- Store Clustering - Group similar stores for replenishment planning
- Seasonal Adjustments - Factor seasonality into replenishment recommendations
- Lead Time Considerations - Account for supplier and distribution lead times
The Challenge:
Manual allocation from DC to stores. Can't track in-transit inventory. Stores receive unexpected shipments.
Our Solution:
- DC Shipment Creation - Create store shipments with pick lists
- In-Transit Visibility - Track shipments from DC to stores
- Advanced Ship Notice (ASN) - Notify stores of incoming shipments
- Store Receiving Workflow - Scan and receive shipments at store
- Discrepancy Resolution - Handle shortages and overages
- Cross-Dock Operations - Receive and immediately ship to stores
The Challenge:
Store inventory accuracy drifts due to shrinkage, mis-picks, unrecorded damages. Physical counts are time-consuming.
Our Solution:
- Store Cycle Counts - Schedule regular counts by department or category
- Variance Investigation - Identify patterns in shrinkage and loss
- Shrinkage Reporting - Track shrinkage by store, category, and time period
- Perpetual Inventory - Real-time updates from POS integration
- Spot Counts - Quick counts of high-value or fast-moving items
- Blind Counts - Count without seeing system quantity to eliminate bias
The Challenge:
Different store formats require different assortments. New products launching, old products clearing. No standardized process.
Our Solution:
- Store Format Management - Define store types (flagship, standard, outlet)
- Assortment Planning - Assign product assortments by store format
- New Product Introduction - Workflow for launching new SKUs
- End-of-Life Management - Clearance and markdown workflows
- Seasonal Transitions - Manage seasonal product rotation
- Space Planning Integration - Link inventory to planogram compliance
The Challenge:
Online inventory out of sync with physical inventory. Overselling leads to cancellations. Manual inventory updates.
Our Solution:
- Real-Time Inventory Sync - Push inventory updates to e-commerce platform
- Safety Stock Buffer - Reserve inventory for online orders
- Oversell Prevention - Block online sales when inventory falls below threshold
- Order Import - Automatically import e-commerce orders
- Fulfillment Status Updates - Push order status back to e-commerce
- Multi-Channel Inventory - Allocate inventory across channels
Pre-Configured Retail Roles
- Store Manager - Manage store inventory, create replenishment orders, cycle counts
- Store Associate - Receive shipments, fulfill online orders, process returns
- District Manager - Visibility across all stores in district, performance tracking
- DC Manager - Create store shipments, manage distribution center operations
- E-commerce Manager - Monitor online inventory, manage fulfillment, oversee ship-from-store
- Inventory Planner - Forecast demand, plan replenishment, manage assortments
- Merchandise Manager - Manage product lifecycle, markdowns, seasonal transitions
Retail Metrics Dashboard
- Inventory Turnover - Turns per year by store and category
- Stock-Out Rate - Percentage of time products unavailable
- Fill Rate - Percentage of customer orders fulfilled completely
- Shrinkage Rate - Inventory loss by store and category
- Online Order Fulfillment Time - Hours from order to ship
- Store Transfer Time - Days for store-to-store transfers
- Inventory Accuracy - Cycle count accuracy by store
"We operate 42 retail stores across three states with a growing e-commerce business. Before this system, our online store was constantly overselling because inventory updates were manual and delayed. Customers would order online, then we'd have to cancel because the product was actually sold in-store hours earlier. We implemented this platform with real-time inventory sync and ship-from-store capabilities. Now our online inventory updates every 15 minutes, and we can fulfill online orders from any store with available stock. Oversells dropped from 12% to under 1%, and our average fulfillment time dropped from 2.5 days to 8 hours because we're shipping from the store closest to the customer."
— VP of Omnichannel, Regional Apparel Retailer
Deployment Timeline
Setup & Configuration
Activate Retail Industry Pack, import locations (stores, DC, warehouse), import product catalog with store assortments
Store Setup
Configure store formats, planograms/assortments, min/max levels, train store managers
Omnichannel Workflows
Configure BOPIS, ship-from-store, e-commerce integration, train store associates
Go Live & Pilot
Go live with 3-5 pilot stores, monitor performance, full rollout after validation
Transform Your Omnichannel Operations
See how leading retailers achieve seamless omnichannel fulfillment with real-time inventory visibility.